Frequently Asked Questions

How much is shipping to my country?

Getting a shipping quote is simple. As you’re shopping, add the items you want to your cart, then proceed to checkout.  After you’ve entered your info, a shipping quote will be generated before you’re asked to pay.

 

Do you ship internationally?

Yeah, for sure.

 

How long will it take my order to arrive?

Most orders ship within 2-3 business days. During sales or holidays, this can increase to 5 business days.

Then add another 3-5 business days for your order to arrive at your address, depending on the shipping option you choose.

 

What about my tracking info?

Allow at least 24 hours for tracking info to update. You will receive an email when your order is shipped but your tracking info will not update until it’s scanned and received by the shipping carrier.

 

How do I figure out my size?

With our super convenient size charts, which come in inches and centimetres.

Our tip: Measure the size of a t-shirt you own and love, then check the most suitable size in the chart.

All our shirts are unisex (obvs!).

Size guide (imperial/metric):

US-Sizes S M L XL 2XL
Length (inches) 28 29 30 31 32
Width (inches) 18 20 22 24

26

 Metric Sizes S M L XL 2XL
Length (cm) 71 74 76 79 81
Width (cm) 46 51 56 61 66

 

Where are the shirts produced? Are they ethically manufactured?

We produce and print most of our shirts in the United States but we also outsource to different countries for production, such as Guatemala, Honduras, Mexico, Nicaragua. 

We promote both environmentally-conscious practices and humane working environments - our manufacturer is WRAP-certified at the platinum level, which is the highest level that a particular company can achieve.

WRAP stands for the Worldwide Responsible Accredited Production, a global non-profit organization that is dedicated to promoting safe, lawful, humane and ethical manufacturing around the world through certification and education.

 

What ink do you use?

We use genuine Brother GT-3, water-based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste.

  

What if I need to return/exchange an item?

All sales are final unless damaged or defective.

Important: Make sure you order the correct size, as we do not exchange products based on choosing the wrong size on your end.

You find sizing charts on each product page. Measure before your order.

We do not offer refunds if you chose the wrong size.

Defective merchandise must be sent back to the return address within seven days of the arrival of the product to receive a refund.

Please let us know as soon as possible by emailing help@liveyourheartout.co with your order number in the subject.

Returns must be unused, unworn, in original packaging, with all tags attached.

Returns will be processed within 10 business days after receipt.

Refunds will be issued in the original form of payment.

Depending on your bank, it can take an additional 3 business days for the credit to post to your account.